This Privacy Policy describes how and when I collect, use, and
share information when you purchase an item from me or contact me.
This Privacy Policy does not apply to the practices of third parties
that I do not own or control ie: the courier
To fulfil your order, you must provide me
with certain information , such as your name, email address, postal
address, payment information, and the details of the product that
you’re ordering.
- as needed to provide my services, such as when I use your
information to fulfil your order, to settle disputes, or to provide
customer support;
- when you have provided your affirmative consent, which you may
revoke at any time, such as by signing up for my mailing list;
- if necessary to comply with a legal obligation or court order or
in connection with a legal claim, such as retaining information
about your purchases if required by tax law; and
- as necessary for the purpose of my legitimate interests, if those
legitimate interests are not overridden by your rights or interests,
such as 1) providing and improving my services.I use your
information to provide the services you requested and in my
legitimate interest to improve my services; and 2) Compliance with
the Etsy Seller Policy and Terms of Use. I use your information as
necessary to comply with my obligations.
Information Sharing and Disclosure
Information about my customers is important to my business. I share
your personal information for very limited reasons and in limited
circumstances, as follows:
- Service providers. I engage certain trusted third parties to
perform functions and provide services to my shop, such as delivery
companies. I will share your personal information with these third
parties, but only to the extent necessary to perform these services.
- Compliance with laws. I may collect, use, retain, and share your
information if I have a good faith belief that it is reasonably
necessary to: (a) respond to legal process or to government
requests; (b) enforce my agreements, terms and policies; (c)
prevent, investigate, and address fraud and other illegal activity,
security, or technical issues; or (d) protect the rights, property,
and safety of my customers, or others.
Data Retention
I retain your personal information only for as long as necessary to
provide you with my services and as described in my Privacy Policy.
However, I may also be required to retain this information to comply
with my legal and regulatory obligations, to resolve disputes, and
to enforce my agreements. I generally keep your data for the
following time period: 10 years.
Your Rights
If you reside in certain territories, including the EU, you have a
number of rights in relation to your personal information. While
some of these rights apply generally, certain rights apply only in
certain limited cases. I describe these rights below:
- Access. You may have the right to access and receive a copy of the
personal information I hold about you by contacting me using the
contact information below.
- Change, restrict, delete. You may also have rights to change,
restrict my use of, or delete your personal information. Absent
exceptional circumstances (like where I am required to store data
for legal reasons) I will generally delete your personal information
upon request.
-Object. You can object to (i) my processing of some of your
information based on my legitimate interests and (ii) receiving
marketing messages from me after providing your express consent to
receive them. In such cases, I will delete your personal information
unless I have compelling and legitimate grounds to continue using
that information or if it is needed for legal reasons.
- Complain. If you reside in the EU and wish to raise a concern
about my use of your information (and without prejudice to any other
rights you may have), you have the right to do so with your local
data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Matt Smith, am the data
controller of your personal information. If you have any questions
or concerns, you may contact me at
matt@fourteenballstoy.co.uk. Alternately, you may mail me at:
Matt Smith, 15 Norfolk Road, Falmouth, Cornwall, TR11 3NT, UK.